Today, after many months I finally received a Google IT Support Certificate. I am very happy. I learned so much from this course and revisited topics I knew already. I definitely picked up some new skills for my current role. The certificate had five courses ranging from basic networking to IT Security. I would say this was a well rounded course. It really put in perspective various aspects of an IT Support Professional. It was also a wake-up call! I have so much to learn still!!!

Being in this role, you could be a generalist or a specialist. This depends on the role one gets. In my role and working with a small team of IT professionals, I find myself being a generalist but also specialized in specific things.

I find it important is to keep learning in my career. I plan on taking more courses to get more certificates to gain more skills. I started a Google Cyber Security Course and a mathematics course. I'm going to try to balance three to five courses. I want to get in the routine of going back to school. I find this funny because I work at a school. By having this routine, I would like to start my Master's program this year.

I'm really excited for what's to come this year! It'll definitely be a year of learning.

Course Certificates Completed

• System Administration and IT Infrastructure Services
• The Bits and Bytes of Computer Networking
• IT Security: Defense against the digital dark arts
• Technical Support Fundamentals
• Operating Systems and You: Becoming a Power User

Skills I learned or reviewed

• Gain skills required to succeed in an entry-level IT job
• Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service
• Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging
• Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code